Privacy Policy

Divani Privacy Policy

Last updated: April 23, 2026

Divani operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Divani is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including payment card information, transaction details, and payment confirmation.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including items viewed, cart activity, wishlists, purchases, and returns.

  • Communications including information provided in customer support inquiries.

  • Device information including IP address, browser type, and network connection details.

  • Usage information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We collect personal information:

  • Directly from you when you create an account, purchase, or communicate with us.

  • Automatically through cookies and similar technologies when you visit our site.

  • From service providers (like Shopify) who enable technology on our behalf.

How We Use Your Personal Information

  • Provide and Improve Services: To fulfill orders, process payments, and customize your shopping experience.

  • Marketing and Advertising: To send promotional communications and show targeted advertisements based on your activity.

  • Security and Fraud Prevention: To authenticate accounts and detect malicious or fraudulent activity.

  • Communication: To provide customer support and maintain our business relationship.

  • Legal Reasons: To comply with applicable laws or respond to valid legal processes.

How We Disclose Personal Information

We may disclose information to:

  • Shopify and vendors who perform services on our behalf (IT, payment processing, shipping).

  • Business and marketing partners for advertising purposes.

  • Affiliates within our corporate group.

  • Legal authorities when required by law or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes information to provide and improve the Services. To learn more, visit the Shopify Consumer Privacy Policy.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Security and Retention

While we strive to protect your data, no security measures are "perfect." We retain information for as long as necessary to maintain your account, provide Services, or comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access/Know what personal information we hold.

  • Delete your personal information.

  • Correct inaccurate information.

  • Opt out of the sale or sharing of information for targeted advertising.

  • Unsubscribe from marketing emails via the link in our communications.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, including transfers outside the EEA or UK, relying on recognized mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy periodically. The "Last updated" date at the top will reflect the most recent changes.

Contact

For questions about our privacy practices or to exercise your rights, please contact us:

Email: DivaniBusiness@gmail.com

Address: 6 Amesbury Road, Wigston, ENG, LE18 2RB, GB