Refund Policy
Divani Return Policy
At Divani, we are committed to your peak performance and digital resilience. If for any reason you are not satisfied with your purchase, we offer a straightforward return process to ensure your experience remains seamless.
Return Window
You have 30 days from the date of delivery to return your item(s) for a full refund or exchange.
Return Conditions
To be eligible for a return, items must be:
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Unused and in original condition.
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In original packaging with all seals, tags, and labels intact.
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Accompanied by proof of purchase (order confirmation email).
Return Process
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Initiate: Contact us at DivaniBusiness@gmail.com to start your return.
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Details: Include your order number and the reason for the return in your email.
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Instructions: We will provide you with specific return shipping instructions.
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Ship: Package your item(s) securely and ship according to our instructions. A tracking number is required for proof of delivery to process your refund.
Refund Processing
Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued directly to the original payment method used for the purchase.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival. In cases of damaged goods, please include photos in your initial email.
Exchanges
We are happy to facilitate exchanges for different product variants, subject to availability. Please contact us at DivaniBusiness@gmail.com to arrange the logistics.
Questions?
If you have any questions regarding your return or need technical assistance with your order, contact our support team at DivaniBusiness@gmail.com. We’re here to help you stay focused.